Pro-Line Stone Veneer Warranty

Effective June 1, 2012

Pro-Line Stone Veneer products are under warranty for 30 years from the date of purchase when installed in conformance to local building codes and manufacturer’s instructions.  Norse Building Products will replace any material deemed defective at no charge. This warranty is limited to the original purchaser and may not be transferred to any subsequent owner. This warranty covers only Pro-Line Stone Veneer products manufactured by Norse Building Products, Inc which are determined to be defective.  Norse Building Products is not responsible for labor costs incurred in removal and replacement to defective products. 
This warranty applies only to materials, and does not apply in any way to installation guidelines or recommendations.  

This warranty does not cover damage resulting from faulty or improper installation, settlement to the building or other wall movement, discoloration due to airborne contaminates, exposure to chemicals or paint, damage from directly applied high pressure water, use of non-breathable sealer; normal weathering of surface, efflorescence, oxidation or other causes beyond control of the manufacturer. Salts and de-icing products can damage any masonry products; such damage is not covered under warranty.

All claims must be made in writing within sixty (60) days of notice of the claimed defect.  This warranty does not apply to any claims not  made within this period, and any such claims are waived.  Written notice must be made in writing to Norse Building Products, Inc. at the Allenton, Wisconsin office.

Hearthstones are not warranted for use on ground or as a surface subject to frequent foot traffic, or exterior applications.

When desired, a high quality “breathable” masonry sealer can be applied on any stone veneer, especially on those exposed to severe freezing and thawing, excessive moisture, or conditions which could discolor or stain the veneer. This must be a breathable, masonry sealer. Any other type of sealer voids the warranty. Follow recommended application instructions for your selected sealer. Test several unused pieces before general application. Some sealers may alter the appearance of the masonry.

*NOTE ABOUT SEALERS: Sealing exterior stone with any type of sealer type is not recommended. Sealers can trap moisture within the stone, causing stone damage. However, if you choose to use a sealer, it must be a high quality “breathable” masonry sealer. Be extremely careful to follow the manufacturer’s recommended application instructions. Test several unused pieces before general application - some sealers may alter the appearance of the masonry. Do not apply in heavier than recommended coverage – more is not better. Any non-breathable sealer is likely to damage the stone and voids the warranty. Failing to precisely follow application instructions for any breathable sealer also voids the warranty.

*NOTE ABOUT EFFLORESCENCE: Efflorescence is a whitish, powder-like deposit that sometimes appear on the surface of stone veneer.  It may appear immediately or within a short time after installation.  Efflorescence is a normal occurrence in cement based products.  It is a natural reaction to hydration of concrete, thus is not covered under our warranty.   Left alone, normal exposure to the elements will dissipate (often within months) efflorescence.  However, if you wish to remove the efflorescence before it naturally wears off, we recommend using a mild mix of vinegar and water (1 part vinegar and 4 parts water) to wipe the efflorescence away.  Do not use a wire brush or any caustic acid.  To prevent reappearance, you may want to use a non-breathable sealer.

*NOTE ABOUT PRODUCT CHANGES:  Norse Building Products works continuously to improve all of its products and product quality.  As part of the continuous improvement, some products may be discontinued or modified, including color modification.  Norse Building Products is not responsible to Purchaser for any modification or product discontinuance.  If Norse replaces any product under warranty, Norse holds the right to provide the Purchaser with substitute products that are comparable in quality with best efforts to match the product being replaced with current products in inventory or as part of normal production.  There is no guarantee that the replacement products will match existing installed product because of normal weathering or changes to our products.  Repeat Purchasers should also be aware that if they are attempting to match a previously installed stone pattern or product there may be variations in color or product.  Sample products should be utilized to ensure satisfactory matching. 

SHIPPING NOTICE:
Stones may ship before completely dry. This may result in an initial slightly wet appearance. Stone will dry to proper color within 7 to 10 days. 

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